Cancel/Change Order

Last Updated: March 13, 2026

This policy outlines the conditions under which an order may be canceled or modified after it has been placed on hananelfallelshop.com.

Hananelfallelshop is operated by Hanan Elfallel LLC, and we aim to process orders as efficiently as possible. Because of this, cancellation or modification requests must be submitted within a limited timeframe.

Order Cancellation

Customers may request to cancel an order within 12 hours of placing it.

To submit a cancellation request, please contact our support team at [email protected] and include your order number in the message.

Requests are reviewed as quickly as possible, but cancellation approval depends on the current processing status of the order.

Cancellation Fees

Cancellation requests are handled according to the following conditions:

Within 2 hours of placing the order
No cancellation fee will be applied.

After 2 hours but within 12 hours
A 5% processing fee may be deducted from the total order value to cover payment processing and administrative costs.

If a cancellation is approved, the refund will be issued to the original payment method. Most refunds are completed within 10 business days, depending on the payment provider.

Order Modifications

Changes to an order may be requested within 12 hours after checkout.

Examples of possible modifications include:

  • Changing size or color

  • Updating shipping information

  • Adjusting product selections

To request a change, please contact [email protected] with your order number and the requested update.

All modification requests are subject to availability and approval by our support team.

Orders Already in Processing

Once an order has entered the fulfillment or shipping stage, it may no longer be eligible for cancellation or modification.

This may occur when the order has already been:

  • Sent to our warehouse or fulfillment partner

  • Prepared for shipment

  • Dispatched to a shipping carrier

  • Produced as a customized or made-to-order item

Important Notice

To avoid issues, customers are encouraged to review order details carefully before completing checkout, including product selections, sizes, and shipping information.

Placing an order on hananelfallelshop.com indicates acceptance of this cancellation and modification policy.

Contact

If you need assistance with an order cancellation or change request, please contact our support team:

Email: [email protected]