1. Overview
At Hananelfallelshop, we strive to provide a fair and transparent shopping experience.
This Returns & Refunds Policy explains the conditions under which returns, exchanges, or refunds may be requested for purchases made through hananelfallelshop.com.
Company: Hanan Elfallel LLC
Business Address: 1924 Jillian Terrace, Friendswood, TX 77546
Customer Support: [email protected]
2. Return Eligibility
We accept return requests within 30 days of delivery if the product does not reasonably match the order details.
Eligible situations may include:
Items damaged during shipping
Incorrect item received
Significant differences in size, design, or material compared to the product description
Fulfillment errors (wrong item sent)
This policy applies to both defective items and cases where the product does not match the order.
3. Non-Eligible Returns
Return requests may not be accepted in the following cases:
Items that have been worn, washed, or altered
Products missing original tags or packaging
Issues unrelated to defects or fulfillment errors
Minor variations that do not affect usability or quality
To be eligible, all items must be returned unused, unwashed, and in original condition.
4. Return Process
All approved returns must be completed by mail.
Once your request is approved, we will provide:
Return instructions
A prepaid return shipping label
Approved returns are eligible for free return shipping, and no restocking fees apply.
5. How to Request a Return or Exchange
To initiate a return or exchange, please contact us at [email protected] and include:
Order number
Item(s) involved
Brief description of the issue
Requests are typically reviewed within 3–7 business days.
Returns sent without prior approval may not be accepted.
6. Exchanges
Exchanges may be requested within 30 days of delivery.
Availability depends on current inventory. If the requested item is not available, a refund may be issued instead.
7. Refunds
Once your return is received and inspected, we will process your refund to the original payment method.
Most refunds are issued within 10 business days, depending on your payment provider.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected].
After review, we may offer:
A replacement
An exchange
A full refund
9. Delivered Orders
If tracking shows your package as delivered, please check with household members, neighbors, or your local carrier.
Once delivery is confirmed by the carrier, Hananelfallelshop is not responsible for lost or stolen packages.
10. Third-Party Purchases
This policy applies only to purchases made directly on hananelfallelshop.com.
Orders made through third-party platforms are subject to the policies of those platforms.
11. Policy Updates
We reserve the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated effective date.
12. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
